Retention department useless
<p>I have been wating for MTN retention department to call me back for 2 weeks now.</p> <p>I couldnt get a reference number as the line (MTN line) i was calling on was too bad to hear the number clearly.</p> <p> </p> <p>I am also getting messages every day telling me that i will be charged for out of contract fees at the end of ths month.....pathetic service. </p>
Good day Adam Gouws,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the number *** was migrated to prepaid on the 2016-10-10. Please note that you will not incur further charges for this line, the last billing was for the invoice dated 2016-09-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Adam Gouws,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the number *** was migrated to prepaid on the 2016-10-10. Please note that you will not incur further charges for this line, the last billing was for the invoice dated 2016-09-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for the reaponse, it is just sad that customers have to resort to a platform like hello peter to get info out if a supplier.
Thank you for the reaponse, it is just sad that customers have to resort to a platform like hello peter to get info out if a supplier.