Retention department and Delivery of device

When you need to contact the retention department, you need to be prepared to wait for 30mins or so before you can get hold of someone. I requested an early upgrade , and for early upgrade your device can only be delivered, you cannot pick it up from the store. The delivery company mtn is using is DSV Mounties is useless, ***********. I waited the whole of Friday for it to be delivered and now Saturday I am still waiting. Go read the reviews about DSV Mounties and you will know what *********** company you are dealing with, literally a rogue courrier company.