RETENTION DEPARTMENT

Item: MTN South Africa
Rating: 1
Author: charlynne L

Hi Goodday

i have been holding on for the past 45min on my landline and cellphone for your retention department, hoping they will pick up.

Is the department really that busy or slow in handling client queries for me to wait this long.

this is not the 1st time that i am holding for this long last week i called twice and with the same results.

i am even taking screenshots to show the pathetic services of MTN and that you are really not interested in delivering quick and fast service to the client.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

18 Sept 2017, 10:14

Thank you for your post.

We apologize for any inconvenience incurred.

We have tried to contafct you but no availability on voice mail.

Please contact me on *** to assist you with the account request.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply18 Sept 2017, 10:14

Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have tried to contafct you but no availability on voice mail.

Please contact me on *** to assist you with the account request.

Kind Regards,

Alice van der Merwe

Best regards,

charlynne L's updateReviewer Update

18 Sept 2017, 10:23

Hi Alice you will be getting the voicemail cause i am still holding for your retention department. it took them 53 min to answer a call stating that mtn is aware of the problem but unfortunately they are a busy department really??? i even tried contacting your number but with no luck the phone is also just ringing. it look like this is standard practice from mtn to make their clients wait.

charlynne L's update18 Sept 2017, 10:23

Reviewer Update