FC
FAEEZA C
1 reviews | Active since Apr 2011
16 Jul 2015, 08:16
RETENTION
Good Day <br> <br> I have submitted my completed retention form together with a copy of my I.D as at the 18.06.2015 however MTN is still debiting my account???? <br> <br> I ADVISED YOU THAT I WANT TO TERMINATE MY ACCOUNT!!! <br> <br> Your call centre refuses to take calls i have been left on hold for hours before the call eventually gets cut off <br> <br> please look at your records and have my contract terminated IMMEDIATELY and port my sim back to VODACOM and arrange for my account to be credited with the amount taken for this month<br> <br> VERY UPSET AND DISAPPOINTED CUSTOMER!!!
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MTN South Africa's replyOfficial
29 Jul 2015, 10:53Hello FA33ZA,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 10:53
Official
Hello FA33ZA,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
Best regards,