Retensions- one week later and still waiting

I have 2 MTN contracts.<br> <br> The one is up for renewal or cancellation. 1. Did not receive any notification for this. 2. Called the call centre, asking to speak to retention- 6/7 days later I have still not been contacts- i do not want to speak to renewals- retentions please. Apparently retentions do not take calls- good for business i guess. <br> <br>