Retensions not replying to emails
<p>I sent an email to retentions after i visited a store enquiring about early upgrade as both phones on my contract suffered water damage due to boat accident. We are currently in our 18th month and as per terms we should be able to apply for an early upgrade. We have been good customers to MTN for over 6 years and expect better service. Can someone please get back to me in this regard.</p> <p> </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Thank you for taking the call, an email has been sent to you with the feedback from the retentions department and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Thank you for taking the call, an email has been sent to you with the feedback from the retentions department and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,