NP
Nicolene P
1 reviews | Active since May 2015
03 Jun 2015, 15:19
response to supplier information
Mtn responded on my previous incident noting i can contact *** in order to obtain delivery of my upgrade. However. I have contacted this number 3 times and get exactly the same result as with all other Mtn contact numbers.
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 09:56Hello Nicolenedupreez,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 09:56
Official
Hello Nicolenedupreez,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,