response to query logged 19 January 2016

Good morning<br> Please please can you help, My account is still blocked. As per my account summary the Nashua handset charge is still active.<br> Can you please address and arrange to clear and credit my account.<br> <br> My account has been blocked for the entire month thus far leaving me without Internet!<br> <br> I am beyond frustrated as all I want is for my account to be accurate and active.<br> <br> This query dates back from 2015 please can you resolve soonest.<br> <br> After the response I received on Hello Peter from Mtn, I received a text with conflictting information. Stating I have to pay the promo fee again. <br> <br> Please correct this ASAP. I'm not paying this fee. There is nothing in my contract, I haven't been informed about when I did the upgrade. And based on the response I received on Hello Peter, it confirms again I shouldn't pay it. Not forgetting it was credited in November 2015.<br> <br> Fix this ASAP!