DJ
Dirk J
1 reviews | Active since Dec 2011
10 Dec 2015, 07:08
Response to MTN
Nompumelelo<br> REQ:*** <br> <br> \Kindly note that we need to know for which number did you find the airtime missing from."- NONSENSE<br> <br> MTN Active (where queries were logged) clearly gives you the number on which one posts a query. My ID and contact number were also given with the previous hellopeter complaint. <br> <br> I'll s****-feed"
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MTN South Africa's replyOfficial
12 Dec 2015, 14:40Hello DirkJ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records all those amounts were charged on the Internet and that is why is shows mymtn on your Itemised Billing.
We have sent you the URL report that will show you the site visited during that entire month.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records all those amounts were charged on the Internet and that is why is shows mymtn on your Itemised Billing.
We have sent you the URL report that will show you the site visited during that entire month.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply12 Dec 2015, 14:40
Official
Hello DirkJ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records all those amounts were charged on the Internet and that is why is shows mymtn on your Itemised Billing.
We have sent you the URL report that will show you the site visited during that entire month.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records all those amounts were charged on the Internet and that is why is shows mymtn on your Itemised Billing.
We have sent you the URL report that will show you the site visited during that entire month.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,