Response to explanation/excuse.

I find itumeleng's explanation an excuse! I upgraded my contract on 3 Aug 2015 to the Mtn Choice 5GB's at Columbine Square Oakdene. I was assisted by Teboho who explained that on this contract I would receive 5GB's normal+5GB's midnight data /month.The midnight data balance was not carried over to the following month and was lost. The normal data balance was carried over for 2 months.I receive my new data on the 8th of each month. On 8 Feb 2016 I checked my balance and it stood at 15 GB's( 5 GB's normal+5GB's midnight data+5GB's carried over from the previous month).On 17 Feb2016 I checked my balance before logging off and it was 13.63 GB's remaining (1.37GB's used). On Fri. 18 Feb 2016 I logged on at 6:52 and logged off +- 20 minutes later. I then logged on at 10:30 and checked my balance, it stood at 8.60! (5.03GB's MISSING, rounded off to 5GB's) I have kept record of my daily data usage from 1 Jan. 2013.itumeleng conduct a proper investigation using the \FACTS\" at your disposal to find out where my skimmed 5 GB's of data disappeared to!"