sK
stuart K

1 reviews | Active since Dec 2015

01 Jan 2016, 21:14

Response to complaint // REQ:***

Hello Nompumelelo and MTN<br> <br> <br> I think you have misunderstood.<br> <br> <br> I am agrieved to have to make the payment in the first place. This was a MTN error and I should never therefore have to pay!<br> <br> <br> Please kindly release my phone with no further charges immediately to avoid further and more pressing action from myself.<br> <br> <br> I look forward to a positive response.<br> <br> <br> Regards<br> Stuart<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Jan 2016, 09:13
Official
Hello stuart81,

Thank you for your post. We sincerely apologise for the delayed resposne.

Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team and to Pinelands Store for assistance.

Kind Regards
Nompumelelo
REQ:***