WT
Warren T
1 reviews | Active since Nov 2013
20 Mar 2015, 09:42
Response Time
Called the 808 from MTN sim and held on for 35min with no answer. Tried again this time on hands free while driving from Kuils RIver to Cape Town CBD and guess what...no answer. On hold forever!!<br> <br> I then decided to submit an email, 4Days later with only an automated response and nothing else. Nothing else but PATHETIC!!!<br> <br> All i want to get is a break down of my statements March & Feb. You send me a total of 658.00 that's it. I want to know what makes it up.
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MTN South Africa's replyOfficial
24 Mar 2015, 18:55Hello Titan@28,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The amount of R6585.99 is fpr the month of March only. A request has been sent to our billing team to send you a copy of the March invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The amount of R6585.99 is fpr the month of March only. A request has been sent to our billing team to send you a copy of the March invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2015, 18:55
Official
Hello Titan@28,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The amount of R6585.99 is fpr the month of March only. A request has been sent to our billing team to send you a copy of the March invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The amount of R6585.99 is fpr the month of March only. A request has been sent to our billing team to send you a copy of the March invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,