NM
Nivan M
1 reviews | Active since Mar 2009
13 May 2015, 12:25
Response takes 9 days!!!
Went to Singapore last week, 4 May and realised I did not have roaming - even though I had when previously overseas. Emailed customer care and only received a response yesterday 12 May, 9 days later, and when I am back in SA. Apart from that my account has been suspended because I reached a limit - one which I did not know I had. Disappointing response time, this is going to cost MTN customers.
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 15:08Hello nivan,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.According to our system your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.According to our system your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 15:08
Official
Hello nivan,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.According to our system your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.According to our system your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,