CL
Cindy L
1 reviews | Active since Jun 2015
18 Jun 2015, 10:26
RESPONSE RECEIVED BUT QUERY NOT RESOLVED
Logged a complaint on 2nd of June. (Ref***) regarding an issue I had with the Sales CALL CENTRE (new phone & contract that was RETURNED but still being billed for) Received no resolution to enquiry. Logged another complaint as a follow up on 10 June. Received THIS response on 12 June: They apologised but advised that they are short staffed because of the strike (understandable but not a good enough excuse) and I should follow up with the STORE I got the contract from. Do they even read the complaints? It was a CALL CENTRE issue. Not a STORE one. Really!?!?<br>
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 14:59Hello CLynsky,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract has been cancelled and credit passed for invoices incurred.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract has been cancelled and credit passed for invoices incurred.
Best regards
Mantoa
REQ:***
MTN South Africa's reply22 Jun 2015, 14:59
Official
Hello CLynsky,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract has been cancelled and credit passed for invoices incurred.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract has been cancelled and credit passed for invoices incurred.
Best regards
Mantoa
REQ:***