RESPONSE OR SERVICE - NON EXISTING

This is with utter dismay and aversion that I send this message.<br> My account was handed over to Legal in 2013 and payment arrangements were made. Although I was entitled to an upgrade in June, I was unable to do so, due to my account being in arrears as per this payment arrangement with MTN.<br> Since then, I have religiously been paying my subscription fee of R750, plus the additional R500. Unfortunately, it has become exorbitant to pay R1300 a month for a cellphone account and I have, on the 18th of June sent an email to: Errol Maistry, Cheryl Dinkelmann, Shane Williams and Jay Govender, kindly requesting if it is at all possible to migrate to a cheaper package or even switch to a Pay as you go.<br> I have followed up on my request, via email, on the 24th of June, 2nd of July and 13th of July, but without any response from either of them. <br> My subscription has also increased from R750 in March, to R787 in May and R800 in June. Please explain this to me.<br> I tried calling MTN, but hence, a losing battle. The receptionist, Crystal, at the Legal Department blames the strike for the staff not answering their phones.<br> As a matter of urgency, I beg of you to please respond.