Response on Hello peter

Item: MTN South Africa
Rating: 2
Author: Tidimalo M

I received a response from Veronica (REQ ***) that my insurance claim has been approved. However, she didn't specify to which store I must go to, to get a phone and also what is the name of the new phone am I going to receive. I tried to phone MTN insurance call centre but my calls couldn't go through because there is a temporary network problem. I lodged my claim in Bloemfontein white house on 22 June 2015.

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Replies (1)

MTN South Africa's replyOfficial

23 Jul 2015, 10:47

Hello Makgalanyanetn,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.

Kindly accept our sincere apologies for any inconvenience caused, please be advised that you can visit your nearest MTN Branch for promptly assistance.claim ref number 444910.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Regards,
Felicity
REQ:***

Best regards,

MTN South Africa's reply23 Jul 2015, 10:47

Official

Best regards,

Response on Hello peter

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