FT
Fezeka T
1 reviews | Active since May 2015
09 Jun 2015, 12:36
Response not satisfactory
Jean I am not happy with your response. You are missing the point here, my query was not about the 808 which is not assisting me BUT how my account was billed while my data bundle number was still on contract. I have not received the itemised billing because I wanted to track the calls/numbers I have called to verify if the amount charged will tally with the few calls I have made. This happened twice in March and April.<br> <br> Jean your response was very vague and not assisting in my query, yes I have migrated to prepaid now.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Jun 2015, 14:16Hello tabuff,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a query has been logged for the Itemised billing to be sent for the invoice dated 2015-03-13 and 2015-04-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a query has been logged for the Itemised billing to be sent for the invoice dated 2015-03-13 and 2015-04-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 14:16
Official
Hello tabuff,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a query has been logged for the Itemised billing to be sent for the invoice dated 2015-03-13 and 2015-04-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a query has been logged for the Itemised billing to be sent for the invoice dated 2015-03-13 and 2015-04-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,