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Anthony D
1 reviews | Active since Mar 2009
09 Nov 2017, 14:35
RESPONSE FROM MTN (AFTER HELLOPETER)
Thank you to Hellopeter for this platform. I posted items yesterday regarding MTN out of pure frustration regarding two issues that I had. Within 24 hours, I have reached an amicable solution with a very pleasant MTN employee (Alice), who called me to fix the issues. If this could have been the approach 9 months ago, MTN would be rated tops. Thank you Alice for having MTN's interest at heart.
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MTN South Africa's replyOfficial
11 Nov 2017, 20:43Thank you for your post.
MTN account A***.
Thank you for the compliment received for Alice, we do pick up that the credit for R -1,496.00 has been placed on the account, Alice will request for the journal papers to request for the refund on Monday.
Kind Regards,
MTN
Best regards,
MTN South Africa's reply11 Nov 2017, 20:43
Official
Thank you for your post.
MTN account A***.
Thank you for the compliment received for Alice, we do pick up that the credit for R -1,496.00 has been placed on the account, Alice will request for the journal papers to request for the refund on Monday.
Kind Regards,
MTN
Best regards,