CV
Cornel V
1 reviews | Active since Apr 2012
08 Sept 2015, 10:34
Response and actions unresolved
Hello cori.dvil,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that a credit has been passed on your MTN account.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Best regards<br> Mantoa<br> REQ:*** <br> <br> Date of response :08:51:19 | Wed 26 Aug 15<br> <br> No credit passed and still waiting for my money you took???<br> <br> When can I expect it???
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MTN South Africa's replyOfficial
08 Sept 2015, 15:47Hello cori.dvil,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the credit of R255 has been processed on your MTN account, dated 2015-08-29. A request has been logged to have the amount to be refunded to your bank account.
I sincerely hope that this is in order and that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the credit of R255 has been processed on your MTN account, dated 2015-08-29. A request has been logged to have the amount to be refunded to your bank account.
I sincerely hope that this is in order and that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply08 Sept 2015, 15:47
Official
Hello cori.dvil,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the credit of R255 has been processed on your MTN account, dated 2015-08-29. A request has been logged to have the amount to be refunded to your bank account.
I sincerely hope that this is in order and that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the credit of R255 has been processed on your MTN account, dated 2015-08-29. A request has been logged to have the amount to be refunded to your bank account.
I sincerely hope that this is in order and that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***