MJ
Marius J
1 reviews | Active since Jun 2015
24 Jun 2015, 08:13
Response
Req : ***. I've logged a call, Veronica responded to my call and said I need to provide a contract for them, I've got the contract, but don't know what to do with it. My sons phone is now cut off and he's not even the account holder? This is so frustrating!!!
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Replies (1)
MTN South Africa's replyOfficial
05 Jul 2015, 12:11Hello MariusJacobs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have sent you an email address to where the copy contract can be forwarded too. Once received, we will investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have sent you an email address to where the copy contract can be forwarded too. Once received, we will investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply05 Jul 2015, 12:11
Official
Hello MariusJacobs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have sent you an email address to where the copy contract can be forwarded too. Once received, we will investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have sent you an email address to where the copy contract can be forwarded too. Once received, we will investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,