responded and still waiting to sort

on the 4th a complaint was raised as to a upgrade I never asked for or was aware have *** <br> Alicia v de merwe rep**** via Hello peter asking to forward an affidavit and certified ID which I did I asked for a response to acknowledge everything was received nothing was done, no reponse what so ever and as everyone know phoning MTN which I did more than once is a mission and finding a specific person close to impossible.i mailed and still nothing it seem they only respond to hello peter complaints and then jerk you around all over as long as there is a response on hello peter they gues it is okay. I want confirmation that the mess up they made with upgrade is sorted and that this contract is actualy matured as it was suppose t be on the 28th of November 2015