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Sally-anne Evans

1 reviews | Active since Apr 2012

30 Jul 2015, 14:42

Respond to me... if you have the *****

I received an sms saying my account reached it's limit - I called was told to ignore! My phone is cut off, MTN went on strike = no help! My son was in ICU and I'm stuck with no phone!!! 29.05.15 - MTN takes R4071.48 out of my account! Still no phone due to strike, child still in ICU! 24.06.15 - call Alroy - he reconnects my phone. at the same time I ask for an investigation into my account. I'm told it will take a week or so due to the backlog from the strike. 29.07.15 MTN call... would I like to upgrade??? I tell them not until they have sorted my query! I call MTN... NO QUEARY was ever lodged!!! I start again with Lerato, very helpful promised a report by the following morning re the data costs. 30.07.15 called again after noon. Get Bianca - USELESS!!! Told they will re-send I tell her no I want an answer now... she tells me sorry he is not there, I ask for a supervisor... get told all just gone into a meeting!!! I swear and hang up!!!<br> <br> I WILL be changing to ANY other service provider if someone does not take me seriously and calls me with a solution!!! SOOO SICK OF MTN!!! \the better connection"Who are they kidding!!!?"""

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Aug 2015, 09:02
Official
Hello Sally-Anne,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.

Kindly be advised that our system shows that the data charges for the invoice dated 2015-05-11 are correct and valid. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased to R0.87 per MB excluding VAT.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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