RESPOND NOW

Good Evening

I spoke to the best consultant at MTN customer care.

He advised me to send a email to this email address as I haven't had any feedback up until today.

You have suspended my service and that puts me out of work as my clients can not get hold of me and I can not make any business calls.

I went to the MTN shop in Jeffreys bay and asked to take out 2 phone contracts. I was assured that I can collect both before 27 April 2019 , after the delay the consultant ( Jess ) phoned to confirm one device has been ported and the one can be picked up and I just need to pay the R130 for the sim card and the other phone is busy porting and can be collected the sunday , went back sunday with no luck as he said he will get back to me, nothing for over a week in regards to the second device, after 2 weeks of driving up and down and phoning I was told that the second one is not approved ( after being told it is approved and can be collected as soon as its ported ) I told him I would like to remove my sim card and return the phone as he **** when saying both has been approved.

He said I can come back as soon as he is done with head office and he will call me, 2 more weeks passed and I asked his manager what is going on and I want to return the phone, I was told by Jess that I can no longer return the phone as 1 month has passed and I had the phone for a month ( AFTER I ASKED TO RETURN IT AS SOON AS HE TOLD ME THE OTHER PHONE IS NOT APPROVED ) I sent him a sms asking him where I can return this phone as he **** and he rep**** that I can not return it and as they only trade as MTN there is nothing to be done and will have to pay the phone and continue with he contract.

So where do I return this phone and what will be done to this consultant lying to clients just to sign contacts. I told him I have all our Whats App messages and he did not respond.

So after getting to the conclusion that MTN messed up and the guy that sold us the contract messed up MTN offered to pay the account for 6 months, Since that day my phone has been suspended 8 times !!!!!!!!! I have to phone in ( From my office phone as my own damn phone doesn't work ) to beg MTN to put my phone on before being able to call my clients. THIS STOPS TODAY. My phone has been off for 11 days with no access to incoming or outgoing calls. NO internet . NO sms's NOTHING. so my bill will be sent to MTN for not being able to work.

My name is David Divan Johannes Kruger

Kind regards Divan