[RESPOND] MTN DATALIVE (PSD) SERVICE

MTN activated a service MTN Datalive (PSD) on my contract via an sms. I never received the sms, which apparently states that the service will be activated unless you respond "No" to a link/number to deactivate the service. There has been a large amount deducted from my account due to this service without my consent and knowing. I have logged two complaints already and got a reference number for each occasions with MTN to demand the reason for activating this service without my approval. I have followed up with my complaints after 72 hours, as MTN has not contacted me whatsoever, as the complaints have been logged for the wrong department and they decided not to hand it over to the correct department. I find this is such terrible service from MTN, to not even contact me if the issues was logged in the wrong department and to not even transfer it to the right department. I have been fighting this battle for two weeks now and still have no answers or the amount credited back to me. I have now logged a complaint for the 3rd time for the Billing department, hoping this will get resolved as soon as possible.