Resolving a Billing problem

Despite logging calls via the corporate supplier email address, and getting officially logged numbers for INCORRECT BILLING, nothing happened / no response from MTN for a week.<br> <br> In desperation I called, and managed to get through via *** (asking for billing) and Candice Oliphant listened to my billing issue and gave me a reference number re: DOUBLE charging on my account.<br> I was told I would be credited with the amount I was OVERCHARGED. <br> I thus short paid in anticipation of the credit, only to be CUT off for NON payment.<br> It is also almost impossible to get through via your call centre. I waited more than 30 minutes on the line for a consultant to pick up.<br> REFERENCE NUMBER: *** 29 <br> Calls Numbers logged re: INCORRECT BILLING: Number: *** and ***<br>