SA
Samantha A
1 reviews | Active since Feb 2010
18 Apr 2016, 12:39
Resolve Immediately
My Contracts were cancelled in August 2015 *** & ***), till to Date I am being debited. After Hello Peter Complaints and MTN online complaints, I still have no Joy. Ref REQ:***, REQ: ***, REQ: ***. Debits through my account: 21/09/2015 R748.50, 20/10/2015 R500.50, 20/11/2015 R500.50, 21/12/2015 R500.50, 20/01/2016 R1012.40, 20/02/2016 R500.50, 22/03/2016 R1012.40. MTN I want this resolved Immediately and I want a credit back for all these Amounts before this month is over, If I do not receive a call and immediate assistance, I will take this to the Ombudsman as I am now highly annoyed and disgusted that a simple request cannot be completed. Call me on ***...
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MTN South Africa's replyOfficial
19 Apr 2016, 16:10Hello SamanthaAl,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now cancelled your contract and migrated both your numbers to Prepaid. We have also logged a request for credit of the amount charged after the term date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now cancelled your contract and migrated both your numbers to Prepaid. We have also logged a request for credit of the amount charged after the term date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
MTN South Africa's reply19 Apr 2016, 16:10
Official
Hello SamanthaAl,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now cancelled your contract and migrated both your numbers to Prepaid. We have also logged a request for credit of the amount charged after the term date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now cancelled your contract and migrated both your numbers to Prepaid. We have also logged a request for credit of the amount charged after the term date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,