1 reviews | Active since Feb 2010
<p>My Contracts were cancelled in August 2015 *** & ***), till to Date I am being debited. After Hello Peter Complaints and MTN online complaints, I still have no Joy. Ref REQ:***, REQ: ***, REQ: ***. Debits through my account: 21/09/2015 R748.50, 20/10/2015 R500.50, 20/11/2015 R500.50, 21/12/2015 R500.50, 20/01/2016 R1012.40, 20/02/2016 R500.50, 22/03/2016 R1012.40, 20/04/2016 R500.50 MTN I want this resolved Immediately and I want a credit back for all these Amounts before this month is over, If I do not receive a call and immediate assistance, I will take this to the Ombudsman as I am now highly annoyed and disgusted that a simple request cannot be completed. Call me on *** as on the 19/04/2016, I got a hello Peter confirmation from MTN that both contracts were cancelled and I will receive my Credits of R5275.80 but yet again I the client have to wait for this usless company to action a simple request. NOTE, If my money is not in my account by the 16/05/2016, I am logging an Ombudsman complaint and I will take this higher for all my hassle and trouble!</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The credit for late cancellation was passed to your account. We have requested for the amount to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The credit for late cancellation was passed to your account. We have requested for the amount to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
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