resolution

so I have received the below response:<br> <br> Hello Rodney///Marsh,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> According to our records you have been in contact with our consultants regarding your data query, it also shows that a payment arrangement was set up. Should you have any further enquiries, feel free to contact 808 from your contract number.<br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards,<br> Bronwyn<br> REQ:*** <br> <br> ---<br> <br> so if there was a proper investigation and proper notes made on my profile, they would see that this query is far from over and only made the arrangement because my name would be dragged through the mud. yet I was not contacted but get told to call them once again.. again I have to sit on a call for hours on end. <br> <br> then the manager at the relevant store, I get told that based on my contract information there is no note of me requesting a SLU(I think it is). yet I asked to keep my contract exactly as it was.