reseting voice mail

morning<br> <br> i have been having endless issues with resetting my voice mail since 10:00 and its now 12:46. my phone doesn't have battery power and i need to check my messages. the last agent that i spoke to basically told me that my phone has to be on for them to help me, when i asked questions further she dropped my call.<br> <br> i have dialed ***, 083 102 , 083 120 , 083 111.<br> this are numbers that i was given by MTN callcentre . I have asked to speak to a team leader to see if i can be assisted and i was told that all team leaders are having a meeting.<br> <br> after more than yrs of being a loyal mtn subscriber , i am disturbed by the lack of knowledge that the call center agents have regarding basic troubleshooting. yes i am generalizing . its sad. my company has 70 business lines all due on the 14 January 2016. this bad service pushes me to vodacom or cell c.<br>