KS
Kojo S
1 reviews | Active since Oct 2017
23 Oct 2017, 09:10
Reserve/hidden airtime
Can MTN tell us how long they will take to resolve our reserved/hidden airtime. Got attacked last night couldn't call anyone because I have to restart the phone for my airtime to come back.
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MTN South Africa's replyOfficial
23 Oct 2017, 12:09Dear Kojo,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I hope you did not get injured or hurt during this traumatic event that took place.
In order for the reservation airtime to be released you just need to end your data connection and airtime will be made available for use.
We have loaded R50.00 airtime on your number as goodwill gesture for the inconvenience caused.
Stay safe & thank you for your patience and understanding regarding this matter.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Oct 2017, 12:09
Official
Dear Kojo,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I hope you did not get injured or hurt during this traumatic event that took place.
In order for the reservation airtime to be released you just need to end your data connection and airtime will be made available for use.
We have loaded R50.00 airtime on your number as goodwill gesture for the inconvenience caused.
Stay safe & thank you for your patience and understanding regarding this matter.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,