Resending: Poor service and overcharging

THis was first posted 20th December and no response yet except for the lie that they will contact you. Poor service and overcharging MTN did not cut me off after my usage limit was exceeeded. I spent hundreds of rands of usage before i was finally cutoff.. I complained and MTN' response was that the usage limit was not for entire bill but only out-of-bundle charges. I asked MTN to show me where this is specified on their website when usage limit is being activated. No response from MTN. SEcondly I asked MTN for my loyalty point history. MTN response is that their system does not provide. I asked MTN to escalate as I need this history to check my usage. No response. DO NOT CALL ME. EMAIL RESPONSE to ********** I require responses as follows:

1. Why does it always take a Hello Peter before MTN responds? Why are my queries ignored? 2. I require my loyalty point history. Even if your system does not provide then your backoffice IT team should be able to provide. 3. I require all charges after my usage limit was exceeded to be refunded as you do not specify that usage limit is based on out-of-bundle. This must include previous usage limit exceeded.