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Mandy L

1 reviews | Active since Jun 2017

13 Jul 2017, 16:54

Requests to change my package to pay as you go are completely ignored!!!!!!!!

<p>I have sent numerous emails requesting my month to month package be changed to pay as you go. No one responds to my numerous messages and my account keeps getting debited each month. When I try phone I am put on hold for over 30 min and can never get through to the cancellation departments. Is this how MTN retains customers by making it impossible to cancel your contract?!!!!!</p>

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Replies (6)
MTN South Africa
MTN South Africa's reply15 Jul 2017, 17:23
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. We have sent you an email as we need to do security verifications before we can migrate your number to Prepaid, please reply so we can assist.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

ML
Mandy L's update15 Jul 2017, 18:15
Reviewer Update

Hi itumeleng

I have to date not received any email from mtn.

ML
Mandy L's update18 Jul 2017, 17:58
Reviewer Update

I still have not received any email reponse. This is just rediculous!!!!!! Clearly MTN are trying to make money by making it impossible to cancel a contract! This is thievery that I have to pay and have paid for a service I do not want.!!!!!!!!!!!

ML
Mandy L's update01 Aug 2017, 01:34
Reviewer Update

This is now actually ***** you have continued to debit my account when I asked 3 months ago my account be changed to pay as you go!!! How is it possible that MTN get away with ********** activities on people's account !!!!!

this is outrageous!!!!!!!!!!!!!!

ML
Mandy L's update01 Aug 2017, 01:36
Reviewer Update

I want a full refund else I will submitting a ***** claim to the authorities!!!! Disgusting a company can try and get away with this

ML
Mandy L's update14 Aug 2017, 23:34
Reviewer Update
And to date I have still not had a response from MTN and they continue to debit me. My only option now is to contact Ideshini Isabella Naidoo Chief Customer Experience Officer perhaps I will have success there as I have now exhausted all other avenues clearly MTN makes it impossible to cancel contract to ensure client retention !!!!!! Hopefully she can get to the bottom of this matter!