HK
Hope K
1 reviews | Active since Jan 2019
03 Jan 2019, 10:28
requesting MTN to address a concern
I had a company telephone whereby MTN's contract was terminated and Vodacom was awarded the contract by the Company. I have been receiving sms that I owe over 5 000 for almost two years, and attempts to send MTN emails that this is a company phone are yielding no positive results and no one is responding to my emails . I can be contacted on **********
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MTN South Africa's replyOfficial
07 Jan 2019, 14:23Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have been trying to contact you on the number provided with no luck. I will send you an email for further correspondence
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have been trying to contact you on the number provided with no luck. I will send you an email for further correspondence
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 14:23
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have been trying to contact you on the number provided with no luck. I will send you an email for further correspondence
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have been trying to contact you on the number provided with no luck. I will send you an email for further correspondence
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,