MM
Millicent M
1 reviews | Active since Apr 2012
29 May 2017, 22:10
Requesting contract information
<p>emailed customer service department 2 -3 weeks ago inquiring about the credit balance on my account on 3 of my lines , to inquire if i kept paying the same omount how quick would the contract be paid up either to eble me to upgrade or cancel , feed back of two of my lines out of 5 was sent to say giving contract upgrade not addressing the actual 3 lines i inquired about. I later emailed them back to ask for fedback with no responce on the matter as i had stated if possilbe if they can not provide me with feedback , i would like the credit balance to be refunded back into my personal chq account.</p>
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MTN South Africa's replyOfficial
08 Jun 2017, 20:54Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the contract number or ID number in order for us to be in a position to investigate and resolve problem accordingly.
warm regards
mike
Best regards,
MTN South Africa's reply08 Jun 2017, 20:54
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the contract number or ID number in order for us to be in a position to investigate and resolve problem accordingly.
warm regards
mike
Best regards,
MM
Millicent M's updateReviewer Update
14 Jun 2017, 09:56good day Mike
please could you kindly refund the following amount back into my account R785.88 the il pay the full R1455.00 on the 26th of each month , Account A*** ref numbers collected to date *** , *** , *** & *** and lastly 357555 & ***, please advise on how i can owe R845.05 when i had a credit amount of R785.88 i have since the begining of may requesting for this refund , that i would pay the extact amount this month , but seem to be collecting ref numbers with no service on the actual matter , i am now talking to Catherine Marebi -still nothing has been done ,
MM
Millicent M's update14 Jun 2017, 09:56
Reviewer Update
good day Mike
please could you kindly refund the following amount back into my account R785.88 the il pay the full R1455.00 on the 26th of each month , Account A*** ref numbers collected to date *** , *** , *** & *** and lastly 357555 & ***, please advise on how i can owe R845.05 when i had a credit amount of R785.88 i have since the begining of may requesting for this refund , that i would pay the extact amount this month , but seem to be collecting ref numbers with no service on the actual matter , i am now talking to Catherine Marebi -still nothing has been done ,