REQUESTED THE HANDSET TO BE WHITELISTED

I have sent him several emails for my handset to be un-blacklisted, awaiting for feedback. the first request was sent on the 21/10/15. Mpho, your service is so pathetic, I have been asking you to assist me with the whitelisting as your client-MTN customer. and don't think you are doing me a favor, your Employer hired you to assist us, if you don't want to help us then you can step down, there are so many people out there looking for a job, you keep on telling me that you have sent a request to trans union, why don't you call them & do the follow up. should I beg you to get my handset un-blacklisted. if you don't want to help me then you can refer my query to someone who can help me better, who is willing to assist clients.