REQUESTED LIMITS MEAN NOTHING

Renewed a contract end August. Specified that the account limit be set to zero so no risk of going over my budget.<br> <br> Discovered today the contract has unbilled balance of over R 1000-00 (how is this even possible?) Staff at 808 confirmed (as did manager) that the limit is set to zero and they do not know why the account allowed usage of the network beyond that point. UNBELIEVABLE!!!!! When the staff at a contact centre don't know how to help then what is the point of the centre?????<br> <br> Staff take forever to assist - are unable to do anything other than \Escalate the Query"and take offence when you ask for a manager who as it turns out can actually do nothing more than the staff to assist.<br> <br> Get told that I will have a response to my query in 3 to 7 days - SERIOUSLY!!! How pathetic is that? Even government departments can assist quicker. I have been told I will get a \""call back\"" - frankly I think I have more chance of meeting Santa Claus."""