AO
Andre O
1 reviews | Active since Nov 2012
14 Sept 2015, 10:59
REQUESTED AN EARLY UPGRADE-
I REQUESTED AN EARLY UPGRADE ON MY CONTRACT ABOUT TWO WEEKS AGO, THEY SAID THAT THEY WOULD PROCESS MY REQUEST AND A SALESMAN WOULD CONTACT ME TO PROCESS THE UPGRADE. I am in the 18th month of my contract. <br> <br> Just for interest sake I refer you to Clause 9 of you upgrade policy
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MTN South Africa's replyOfficial
14 Sept 2015, 12:41Hello Bosbokao,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that you do not qualify for an early upgrade as this would be your first upgrade cycle.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that you do not qualify for an early upgrade as this would be your first upgrade cycle.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 12:41
Official
Hello Bosbokao,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that you do not qualify for an early upgrade as this would be your first upgrade cycle.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that you do not qualify for an early upgrade as this would be your first upgrade cycle.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,