Requested Account Cancellation, but still charged

Item: MTN South Africa
Rating: 2
Author: Henk T

I have submitted to MTN Sandton Branch (In Nelson Mandela Square) my request last year to cancel the Date Bundle Account, but my account is still being charged monthly. I tried to phone the MTN call centre, but it took forever to hold the line, and couldn't get anyone to help! I have been living overseas for months, not using the data bundle. It is really a nightmare! Can someone from MTN just cancel the account?

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

13 May 2015, 15:46

Hello Annie&Henk,

Thank you for bringing this matter to our attention.

Please accept our apologies for the inconvenience this may have caused; it was not our intention to dissatisfy you in any way.

The number you supp*******) does not match the one I have on the system, the one on the system ***, please confirm if we should cancel this one.

Regards
Lorraine

REQ: ***

MTN South Africa's reply13 May 2015, 15:46

Official