requested a simswop on 05/03/2015 on a contract

I have requested to do a simswop after waiting more that 10 days for my phone from their insurance 24 hr mobility, I requested the simswop on 12 Mach 2014 the simswop is still not done I go to mtn bayside everyday, they tell me its done on their systems I must wait 24 hrs.<br> <br> On Friday 13 March they told me that the simcard was faulty and they gave me another sim card where I had to wait another 24 hrs.<br> <br> I went there on Monday to tell them that the sim swop was still not done, they told me they have logged a call I must wait another 24 hrs.<br> <br> I went there now I was advised that I will have to get another sim card, but when am I going to be connected???<br> Its almost 20 days that I am waiting to use my number.<br> <br>