Requested a sim swop and it was never actioned

I visited your MTN Melrose Arch Branch in order to complete a sim swop.

Assisted by a sales assistant by the name of KB who had a terrible attitude from the get go.

Requested a sim swop, which I gladly paid for and was told it would take 2 to 24 hours to complete. 30 hour later, I am still without service as KB did not action the request.

Went back to the branch, and was given a lame excuse of the request still sitting in someone's inbox and that it will be dealt with immediately.

An hour later and I still do not have access to the network.

MTN - your staff let you down very often. Their attitude is not one of service to your customer base and they somehow give you the impression that they don't realy care what you think.

KB was extremely unhelpful, and made comments under her breathe the entire time I was in the store. I asked her to repeat herself on one occasion as I was quite irritated by her comments. She then changed she initially said to suit the situation.

Change your staff or get them trained on customer service!