DN
Dean N

1 reviews | Active since Jun 2013

24 Mar 2015, 22:00

Requested a port out yesterday and MTN don't compl

Yello MTN turds,<br> <br> I requested a port out to Vodacom yesterday and I called in today as port didn't happen to find out that my port date is set for 22 April. Are you that desperate to keep hold of your customers???<br> <br> We are leaving your network because your service stinks. Your call centre staff I spoke to are even worse. They informed me that they couldn't help me because my number is still on contract. Dumb F.U.C.K.S you confirmed on my previous hello Peter posts and in writing that my contract was cancelled.<br> <br> I don't want your pathetic apologies and sad excuses. You'll are sub standard and customers know this.<br> <br> I want a call confirming that my number has been released and the port will go through no later than 25 March 2015. Failing which, I will instruct my lawyers to register a formal charge against your pathetic organisation.

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Mar 2015, 10:04
Official
Hello D22N,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation, this matter has been resolved.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***