Request Sim swap proof

Good day, my ne is humbulani mukwevho and I am not happy about mtn, I have been ****med +_R30k on the 7th January, I reported the case at fnb and police station, fnb decline my claim. Because they said the money was withdrawn by opt number, and I reported my Sim card on the day of incident, I called mtn almost evryday for a letter that shows I did a Sim. Swap. They they didn't because they sad they don't have anything they can offer because my Sim card is not a contract, is a prepaid, I even. Went to ghandi branch in joburg, and Southgate mall, I am begging mtn to please give me a x letter that shows I did simswap, I am begging🙏🙏 i. Know you have records of me doing simswap, because u also have my info, I did fail some security check questions when. I was doing the. Sim, it shows that you have evru records, please help. Me with the letter, my no is ***