AA
Anita A
1 reviews | Active since Sept 2016
12 Oct 2016, 08:18
Request Reference does not exist on follow up
<p>I phoned MTN on 10/10/2016 to submit a request that they migrate one of my contract numbers from contract to prepaid. I got a reference ( ********** 87) and the call centre consultant told me the migration will take between 2-24 hours to be completed.</p> <p>When I phoned this moring to follow up on my request, the call centre consultant said that my reference does not exist and that the migration of the number has not been requested and has not been done. This is unacceptable! Worst service ever! </p>
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MTN South Africa's replyOfficial
13 Oct 2016, 12:54Good day Anita Adlem,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number *** has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply13 Oct 2016, 12:54
Official
Good day Anita Adlem,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number *** has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,