PB
Pieter B
1 reviews | Active since Oct 2012
08 Jul 2015, 15:16
Request of itimized billing on Cellphone
When my PA had a \webchat"with Ester at MTN last Wednesday (1 July 2015)"
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 06:25Hello PieterBasson,
We are truly sorry for the inconvenience caused and for the delayed resposne to your post.
We have now perused your account and see that the itemised billing request was processed by Esther, however it seems that the request failed on our back-end system.
We've now requested our Billing Support team to manually retrieve the report and then we will send it directly to the e-mail address registered on the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed resposne to your post.
We have now perused your account and see that the itemised billing request was processed by Esther, however it seems that the request failed on our back-end system.
We've now requested our Billing Support team to manually retrieve the report and then we will send it directly to the e-mail address registered on the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Jul 2015, 06:25
Official
Hello PieterBasson,
We are truly sorry for the inconvenience caused and for the delayed resposne to your post.
We have now perused your account and see that the itemised billing request was processed by Esther, however it seems that the request failed on our back-end system.
We've now requested our Billing Support team to manually retrieve the report and then we will send it directly to the e-mail address registered on the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed resposne to your post.
We have now perused your account and see that the itemised billing request was processed by Esther, however it seems that the request failed on our back-end system.
We've now requested our Billing Support team to manually retrieve the report and then we will send it directly to the e-mail address registered on the account.
Regards
Tim
MTN Complaints Management Team: REQ:***