RH
Ray H
1 reviews | Active since Jul 2014
17 Aug 2015, 19:49
Request not read and management do not respond
I have sent more than 12 requests emails to the MTN call center requesting a manager to call me re a problem that needs someone who can make a policy decision but no Manager returns the call or requests. They also do not read the request.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Sept 2015, 15:46Hello rgh141,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our conversation this morning, a manager will get back to you regarding your concerns.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng.
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our conversation this morning, a manager will get back to you regarding your concerns.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng.
REQ:***
MTN South Africa's reply09 Sept 2015, 15:46
Official
Hello rgh141,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our conversation this morning, a manager will get back to you regarding your concerns.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng.
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our conversation this morning, a manager will get back to you regarding your concerns.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng.
REQ:***
RH
Ray H's updateReviewer Update
03 Aug 2018, 20:21Sorry is in fact an insult as it does nothing what should happen is an explanation as to what is going to be done to rectify the issue now and for the future
RH
Ray H's update03 Aug 2018, 20:21
Reviewer Update
Sorry is in fact an insult as it does nothing what should happen is an explanation as to what is going to be done to rectify the issue now and for the future