1 reviews | Active since Oct 2015
REQUEST INVOICES BUT THE OTP SENT TO ANOTHER EMAIL
For over 1 month I have been requesting my invoices. I receive them but cannot open them because MTN has the incorrect email address on the invoices. I have spoken to numerous consultants and sent numerous emails. Below is an example of one of the many emails i have sent. Today I tried to open a statement because I have been overcharged for 3 gigs of data so I am trying to see if they have passed a credit but the one time pin has gone to my daughters email address YET AGAIN. <br> <br> From: [Email Removed]<br> Date: 2016/03/30 11:43:32 AM<br> To: [Email Removed]<br> Subject: *** CELL *** [#***5]<br> Good Day<br> <br> My invoice was sent to my daughter's email address and my one time pin. She has her own account which is not linked in anyway to mine. Please send my documents to my email address which is
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The email address has been updated. I will send the request to the billing team to send to you your latest invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The email address has been updated. I will send the request to the billing team to send to you your latest invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***