IN
Ignus N

1 reviews | Active since Jul 2014

24 Feb 2016, 21:43

Request For UnBlacklisting Since 01 Feb 2016

Good Morning,<br> <br> I have been trying to get my phone which was found removed from the blacklisting list since 1st Feb, 2016. Thus far no response or luck. The phone belongs on a contract. the contract is on a third party agreement, i am paying the account which is ending in April. I have sent the unblacklisting documents along with both affidavits to mtn in george. when i spoke to them few weeks back they said according to the system the phone has been removed from the blacklisintg, but the phone is still not working on any network, the networks keeps blocking me, mtn, vodacom and cell c. i am not living in goerge anymore, and i cnat go to mtn since the contract is not on my name, i have all the documents with me but they cant help me. can someone please check on mtn systme if the phone is still blocked. i have done and paid through chek mend online accoridng to them aswell the phone is un blocked but its not working. please check. IMEI NO: *** ..... ITC NO ***7

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Feb 2016, 17:47
Official
Hello ignus93,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

The blacklisting has been removed, the phone was un-blacklisted on 2016-02-26 reference number: ***3. Allow 2 - 72 hours for the phone to start connecting to the network.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***