Request for statement from 29th April and still not received!

A simple request for my statement for the previous billing month (April 2021) was sent to Customer Care at MTN on the 29th April 2021. The incorrect statement (March 2021) was sent to me. 11 emails later, I have been promised that the statement will be sent to me and still nothing. Talk about inefficiencies and poor customer services. Trying skipping a payment and MTN is too good to contact you, or disconnect your line. I am highly appalled and completely dissatisfied with the service!!!