Request for Resolution of Home WiFi Connectivity Issue and Billing Discrepancy

Imagine paying for your home Wi-Fi and phone bill the same way you’ve been paying for it for over two years now, and all of a sudden, you’re told that you paid late. Your SIM hasn’t been provisioned, and when you reach out for help, terms and conditions are thrown in your face. As a result, I can’t work from home, and when I do, I have to buy mobile data. That is heartbreaking.

For some context, MTN used to debit my account. In most cases, they would miss the debits even when there was money in my account and still continue to greylist me on multiple occasions. Because of this, I changed the payment method to cash and also changed the payment date to the end of each month. For more than two years, I’ve known that I have to pay for my packages before the end of each month.

For some odd reason, somebody decided to do their job and picked up that my payment date wasn’t updated, and in fact, it still says the 25th on their system. So they decided not to provision my SIM. My argument is that for more than two years, I’ve been paying between the 25th and the 30th of each month. I seldom pay my accounts on the 25th, so why are they only picking this up now after all these years?

When I ask for help, I’m told that I need to read the terms and conditions and that rules will not be bent. Haha, nobody said anything about bending rules. All I need is some assistance.