Request for Paid-Up Letter

Hello MTN,

I was recently informed that my account was in arrears and allegedly handed over for collections. However, when I called on Monday, I was told my account is actually up to date. My last communication from MTN was in 2023, and I was provided with an amount during the call.

This incorrect information is negatively affecting my credit score. I am requesting: 1. A paid-up letter confirming my account is current. 2. Correction of any negative information sent to credit bureaus due to this error. 3. Clarification on why my account was wrongly marked as in arrears.

This matter is urgent as it impacts my credit rating unfairly. I expect prompt resolution.

Thank you,